Terms

This is the plain version of how ordering works. It is short on purpose.

What arrives on the day

We buy whatever the growers have at its best that week. If something in a photograph is not available on the day, we substitute something of the same value and in the same spirit. The arrangement will look like the picture without being identical. If that matters for your occasion, ring first and talk to Karin.

Prices

Prices on the site include GST. Delivery is added at checkout and shown before you pay.

Paying

Payment is taken when you order, through Stripe. Your order is not confirmed until the payment goes through.

Delivery

Everything is delivered by us out of our Cowes shop, and what we charge and where we go is set out on the delivery page. Orders in before 11am can go the same day; anything later starts the next day.

We deliver to the address you give us. If nobody is home we leave it somewhere sensible and out of the sun, or with a neighbour, and let you know. If the address is wrong we will ring you, but a second delivery run is charged again.

Cancelling

Ring Karin on 0413 028 092. If we have not started making it, we will refund you in full. Once it is made we cannot refund it, because it is fresh flowers cut for your order.

Something wrong with the flowers

See the returns page. Short version: tell us within two days and send a photograph. We will replace it or refund it.

Who you are dealing with

BLOEM Phillip Island, The Island Marketplace, 151 Thompson Avenue, Cowes VIC 3922. These terms are governed by the law of Victoria.