Privacy

This is a small florist, so here is everything we hold about you and why.

What we collect

When you order, we collect your name, email address, phone number, and the delivery address. If you are sending a gift we also collect the recipient's name, address and the message you want on the card. We keep the record of what you bought and when.

When you send an enquiry, we collect whatever you put in the form.

We do not collect your card details, because payments are handled by Stripe and your card number never reaches us.

Why we keep it

To make and deliver your order, to talk to you about it if something goes wrong, and to keep the business records the tax office requires. Order records are kept for seven years for that reason. Enquiries are kept while we are talking and deleted once they are no longer useful.

Who else sees it

• Stripe processes the payment and holds the card details.
• Cloudflare checks that the person filling in a form is not a robot.
• Google provides the reviews shown on the site, and the map on the contact page.
• The person receiving the flowers sees the card message you wrote.

Nobody else sees it, we do not sell anything to anybody, and we do not send marketing you did not ask for.

Cookies

The site sets one cookie, so your cart survives you closing the tab.

Seeing it or getting rid of it

Ring Karin on 0413 028 092 or email bloem.phillipisland@gmail.com. Ask what we hold, ask for it to be corrected, or ask for it to be deleted. We will do it. The only thing we cannot delete is the record of a completed order, because we are required to keep it.

If something goes wrong

Tell us first and we will sort it out. If you are still not happy you can take it to the Office of the Australian Information Commissioner at oaic.gov.au.