Returns & refunds

Nothing here takes away your rights under Australian Consumer Law. If something is faulty, not as described, or does not last a reasonable time, you are entitled to a repair, replacement or refund, and this page does not change that.

Fresh flowers

Tell us within two days and send a photograph. If they arrived damaged, wilted or not as described, we will replace them or refund you, whichever suits you better.

Flowers are perishable, so a few things are worth saying plainly. Cut flowers in a warm room last a few days. Some varieties open fast and some drop petals, which is how those varieties behave. Care instructions come with every order and following them makes a real difference.

Everything else

Candles, cards, pots, seeds and dried arrangements can come back within 14 days if they are unused and in the packaging. We will refund what you paid for them. Delivery is not refunded unless the item was faulty.

Changed your mind

Ring Karin on 0413 028 092 before it is made and we will refund you in full. Once it is made we cannot, because it was cut and arranged for your order.

How to sort it out

Ring 0413 028 092 or email bloem.phillipisland@gmail.com with your order number and a photograph. We answer these ourselves and will get back to you the same day where we can.